Terms & Conditions

Welcome to HealthMatta. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions.

1. Use of Website

• You must be at least 18 years old to make purchases.
• You agree to use our website for lawful purposes only.
• You must not attempt to disrupt or interfere with the website’s functionality.

2. Product Information

• We strive to provide accurate product descriptions, images, and prices.
• All prices are in KES unless otherwise stated.
• Products are subject to availability; we reserve the right to modify or discontinue products without notice.

3. Orders & Payment

• Orders are processed through WhatsApp as per our ordering process.
• Payment is required before shipment of products.
• We are not responsible for delays caused by third-party payment or delivery providers.

4. Delivery

• Delivery within Nairobi CBD is free.
• Delivery outside Nairobi CBD will incur a cost based on the customer‘s choice of delivery service.
• The customer is responsible for providing accurate delivery information.

5. Returns & Refunds

• Returns are governed by our Return Policy.
• Cash refunds are not provided; approved returns will be replaced or credited.

6. Intellectual Property

• All content on the website, including text, images, and logos, are owned by HealthMatta.
• You may not copy, reproduce, or use any content without written permission.

7. Limitation of Liability

• We are not liable for any direct or indirect losses arising from the use of our website or products.
• We do not guarantee uninterrupted or error-free website access.

8. Changes to Terms

• We may update these terms and conditions at any time.
• Changes will be reflected on this page and are effective immediately upon posting.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.